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Add or Change Payment Method

Category
In-app Purchase
To add or update your payment method in case of an unsuccessful purchase or if you wish to modify your payment information, please follow the procedures provided by the App Store or Google Play Store.
When Energies Purchased are Not Received
If you have not received the purchased energies within a certain period of time after the purchase was made, please check your Apple or Google account's purchase history to verify whether the transaction was successful.
If the purchase record is verified, please log out and then log back in to check whether the energy is added. Follow the steps below to log out:
1.
Go to MY.
2.
Tap the Settings icon.
3.
Tap Log Out.
If the energies are still not added to your account after you logged back in, please send us (stepin.cs@sidewalkplay.com) an inquiry along with the corresponding purchase information (date and time, amount, item purchased and screen capture of the transaction) so we may further assist you.