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Bugs, Errors

Category
Settings
If you encounter any STEPIN features or functions that are not working properly, please try updating the app via App Store or Google Play Store. If the issue still persists after the update, please report to us at stepin.cs@sidewalkplay.com.
When reporting the issue to us, please provide the following information for us to investigate and resolve the issue to the utmost of our capacity:
1.
Comprehensive description of the error
2.
Screenshot/ screen recording of the error
3.
Device model (e.g., iPhone 14 Pro, Galaxy S21)
4.
App version (e.g., 1.1.4 – Please check in Settings.)
5.
OS version (e.g., iOS 16, Android 13)
6.
Country of residence