Operational Policy
Last Updated: 2024-02-25
1 General Principles
1.1 Purpose
This Operational Policy (the “Policy") complements the STEPIN End User License Agreement (“EULA”), Privacy Policy, Virtual Goods Policy, Community Guidelines of STEPIN (“Platform” or “App”) established by Sidewalk Entertainment Inc. (“Company”, “We” or “Us”). The aim of this Policy is to provide convenience and protection to our users. It sets out rules of conduct, guidelines for service restrictions, and additional policies related to the use of STEPIN.
All users must comply with all the provisions of this Policy. If You violate provision of the Policy, You will also be considered to have violated EULA and may be subject to use restrictions under the rules set forth by this Policy and EULA.
Matters that are not covered by this Policy shall be interpreted and treated in accordance with EULA, Virtual Goods Policy, Privacy Policy and Community Guidelines. By accessing and using STEPIN, you acknowledge and accept all Terms and Conditions of STEPIN.
Any matters which are not mentioned in this Policy will be interpreted and determined following EULA, Virtual Goods Policy, Privacy Policy, Community Guidelines and other relevant laws and regulations of the Republic of Korea.
1.2 Changes to this Policy
In order to constantly improve the quality of our service, the Company may revise and edit this Policy and in general circumstances, we will notify you of such changes through in-app announcements, email or other channels.
To avoid any losses or inconvenience, please review the Policy and familiarize with the altered information. The Company will not be liable for any losses, damages or inconveniences incurred due to users’ lack of awareness.
2 User’s Responsibilities and Rights
1.
You are entitled to access and use a variety of features, content and services provided by the Platform.
2.
You are obligated to understand and follow all Terms and Conditions set forth by this Policy. The Company will not be able to assist you with any damages or issues arising from your failure to follow the Policy.
3.
You must report to the Company of any issues (e.g., system errors or bugs) you encounter during your use of the Platform. If you fail to notify us of relevant issues, exploit them to your advantage, or cause harm to other users, your use of the Platform may be restricted in accordance with this Policy and EULA.
4.
If it is discovered you have provided false or someone else's information in the account registration process, you may be restricted from using the Platform and will not be able to claim any rights to your account.
5.
You may be restricted from using the Platform if you spread false information that the Company has not officially announced and cause confusion to other users.
6.
If you are restricted from using the Platform due to your violation of this Policy, the Company will not be responsible for any damages, losses or inconveniences.
7.
You must utilize applicable security services to maintain the safety of your account and you must not share, transfer, or sell your personal and account information to others. Please note the Company is not responsible for any losses or damages incurred as a result of users’ negligence.
8.
In the STEPIN community, users are to respect each other’s rights, content, preferences and speech etc.
9.
Users has the responsibility to acquaint the entire Policy. The Company will not be liable for any loss, damages or disruptions caused by users’ failure to comply with it.
3 Operator’s Role and Duties
•
The Operator has the duty to ensure a safe, comfortable and harmonized Platform environment for all users, and acts in compliance with the rules and guidelines set forth in this Policy.
•
The Operator shall not intervene in or be involved in activities and disputes between and/or among users. However, the Operator may impose service restrictions or other measures in situations where a dispute between and/or among users is determined to be influential to the Platform, such as the following:
(1) Use of unauthorized program or interference of others’ use of the Platform which adversely affects the Platform’s normal operations;
(2) Disputes between individuals but affecting an unspecified number of users;
(3) Dispute between users which obscures the rules or order of the App, or violates the law.
•
The Operator is prohibited from offering benefits or privileges to specific users and from providing news about the Platform’s future updates, services and events that are not publicly announced.
•
The Operator shall not request, modify, or disclose any user’s personal information within the Platform. However, in case personal information of users are requested legitimately by a government agency or law enforcement agency.
•
The Operator constantly works to identify and fix issues or bugs in the App, and respond to service-related issues reported by users.
•
If any abnormal situations such as bugs or errors arise within the Platform, the Operator may remove or suspend the related content, services or functions etc.
•
If there are disruptions that impact the Platform’s operation or users’ use of the Platform, the Operator will implement procedures based on the Company’s regulations and social norms, and protect the Platform environment and service for the users.
4 Recovery Policy
•
In the event that a user's virtual goods, content, or data are changed or lost due to a Platform update or error, we will assist in their recovery to the best of our ability, provided the loss or error is proven by in-app records and the recovery process does not disproportionately affect the Platform's function.
•
Items, virtual goods and content of users are subject to change, modification or deletion due to the Platform’s update, plans or operations. In such situations, the content will not be recovered.
•
In general circumstances, losses resulting from a user’s lack of awareness or understanding of the Platform system, Operational Policy, EULA, other policies or announcements related to the App, are not eligible for recovery.
•
Recovery is not eligible for losses caused by intentional or negligent acts of users.
•
If the loss is caused by the intentional or negligent acts of users, such as the following, the associated loss is irreparable.
1.
Unstable internet connection of device used to access or use the App;
2.
Losses arising from user’s failure to follow the terms and conditions of the App, the Policy, information or announcements related to the App;
3.
Losses caused by user’s negligence or willful misconduct (e.g., sharing of user account information, negligence, fraudulent activity, etc.).
•
Users may request recovery of a loss by emailing customer support at stepin.cs@sidewalkplay.com or through the in-app inquiry channel within 15 days of the loss. Requests for recovery made after 15 days of the loss will not be fulfilled.
•
We offer recovery support to lower inconvenience and increase user satisfaction. However, if users abuse our recovery support service to gain profit inappropriately, service restrictions may be imposed on and items or data may be removed from the user account.
5 Service Restriction Criteria
1.
To safeguard the users and the Platform operations, the Operator will promptly take necessary measures against any violations of this Policy, such as causing damage to the App or interfering with its operation. The service restriction measures will be imposed in accordance with the Policy and the Company’s standards and protocols.
2.
The service restrictions imposed may vary depending on the severity of the act and frequency of occurrence. These restrictions may differ from the Table of Restriction Criteria and will be determined based on the situation.
3.
If a user is found to be involved in an action that violates the Policy, even if they did not directly commit the violation, they may still be subject to the same restrictions as the user account that did commit the violation.
4.
If multiple violations of this Policy are confirmed to be conducted from the same device information (such as IP address), all users accounts accessed through that device information may be subject to service restrictions.
5.
The Operator has the authority to take legal actions against the user or any third parties responsible for a violation of the Policy if it significantly disrupts the Platform’s operation or environment.
6.
If a user whose account was previously sanctioned due to violation of this Policy registers a new user account, the new account may subject to the same service restrictions imposed on the previous account.
7.
If a user uses unauthorized program, generated virtual goods through methods that violate the policy and used them in illegal transactions, the Operator may impose restrictions on their user account, including service and transaction restrictions.
6 Table of Restriction Criteria
Type of Restriction | Definition |
App Restriction | Restriction of Platform access for a specific period of time or permanently. |
Content Restriction | Restriction of the ability to view, comment, like other users' content, play RPD, upload posts for a specific period of time. |
Warning | Warnings or recommendations issued by the Operator to notify users that service restrictions may be imposed due to the user’s action. |
6.1 Violating the rules, regulations, and order of the App
Category | ||||
Platform Disruption (General) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Intentionally disrupting any in-app programs, such as events or promotions, organized and executed by the Company;
2. Maliciously slandering the Operator or the Company and interfere with normal Platform operations;
3. Making false reports to the Company about the Platform or other users (e.g., bugs, technical errors, use of abusive language and spamming etc.);
4. Engaging in actions that go against the Platform’s original intent or operating practices;
5. Interfering with and distorting the Platform’s original intent or sound operating practices;
6. Abusing the Platform system, disrupting or affecting the Platform’s rules or functionality;
7. Assisting other users in exploiting or repeatedly using Platform errors;
8. Cooperating with users who exploit or repeatedly use Platform errors;
9. Any other behaviors that interfere with normal Platform operations and services. | 7-Day App Restriction | 15-Day App
Restriction | 30-Day App
Restriction | 90-Day App
Restriction |
Platform Disruption (Severe) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Impersonating the Operator or the Company’s employee to solicit personal information or virtual goods or other users;
2. Spreading false information that has not been announced by the Company, causing confusion or harm to other users;
3. Altering the Company’s official information, news, or announcements and distributing such altered information;
4. Using the Platform system in means that adversely affects the Platform or Company’s operations, service, management or economy;
4. Engaging in intentional and malicious acts that disrupt or harm the Company’s operations, management or economy;
5. Engaging in activities that violate the Company’s Terms and Conditions, social norms or legislative rules;
6. Any other willful and malicious actions that interfere with or impact the Platform or the Company. | 30-Day App Restriction | 90-Day App Restriction | Permanent App Restriction | Permanent App Restriction |
Fraudulent Transactions | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Obtaining virtual goods from other users by deceiving them through fraudulent means or false information;
2. Extorting virtual goods or other benefits by engaging in various deceptive acts such as providing false information, fraud, impersonation or abnormal transactions, etc.;
3. Using the Platform in an abusive manner to extort virtual goods from other users, acquire virtual goods at abnormal prices, or attempt such actions;
4. Any other actions to acquire or attempt to acquire another user's virtual goods by any other deceptive means.
| 30-Day App Restriction | 60-Day App Restriction | 90-Day App Restriction | Permanent App Restriction |
Speculative Behavior (Participation)
Virtual goods or items acquired through improper means, whether directly or indirectly, will be retrieved/deleted. | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Content includes materials such as posts, videos, photos, comments, text, and software etc.)
1. Using the Platform’s content to support, promote, facilitate, or assist in any activity related to gambling, betting or any similar conducts;
2. Engaging in transactions with users who have committed fraudulent actions;
3. Any other actions that provide benefits to specific users and cause harm or loss to other users | 7-Day App Restriction | 15-Day App Restriction | 30-Day App Restriction | 90-Day App Restriction |
Speculative Behavior (Lead)
Virtual goods or items acquired through improper means, whether directly or indirectly, will be retrieved/deleted. | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Content includes materials such as posts, videos, photos, comments, text, and software etc.)
1. Using the Platform’s content to engage other users or third parties in improper conduct, such as gambling, betting or similar activities;
2. Any other actions that provide benefits to specific users and result in harm or loss to other users. | 7-Day App Restriction | 15-Day App Restriction | 30-Day App Restriction | 90-Day App Restriction |
Use of Inappropriate User ID/ Nickname | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Using a user ID/nickname that impersonates the Company’s administrator or personnel, or a specific individual;
2. Using a user ID/nickname that contains obscene or sexually explicit expressions, curses or vulgar language;
3. Using a user ID/nickname that violates social norms, offends or humiliate other users;
4. Using a user ID/nickname that indicates discrimination against a specific group of people or undermines their reputation;
5. Using a user ID/nickname that implies the intention to trade virtual goods or items, etc.;
6. Using a user ID/nickname that implies the intention to trade virtual goods, items or characters etc. of third-party apps or server;
7. Using a user ID/nickname that violates trademark, copyright, intellectual property rights, or could cause legal issues;
8. Using a user ID/nickname that does not follow the user ID/nickname creation guidelines or is unidentifiable by the Platform system;
9. Using a user ID/nickname that shows intention to create or distribute bots or unauthorized programs;
10. Using a user ID/nickname that is created with partial modification of the above-mentioned prohibited user IDs/nicknames;
11. Using a user ID/nickname that is unconventional or socially inappropriate names in functions that allow users to set their own names is also prohibited;
12. Creating and using a user ID/nickname that is socially unacceptable, discriminatory or offensive. | Change of User ID/ Nickname | Change of User ID/ Nickname | Change of User ID/ Nickname | Change of User ID/Nickname
and 15-Day App Restriction |
Inappropriate Commenting
Additional days of content restriction may be imposed on the fourth or higher violation. | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Commenting with content that impersonates or implies the intention to impersonate the Operator, Company’s personnel, or specific individuals;
2. Commenting with content that contains obscene, sexually explicit language, curses, vulgar language, or similar expressions;
3. Commenting with content that violates social norms or could cause discomfort, shame, or offense to other users;
4. Commenting with content that indicates discrimination against a specific group of people or undermines their reputation;
5. Commenting with content that intentionally provokes conflict between other users;
6. Commenting repeatedly to cause harm to other users or engaging in comment flooding.
7. Repeatedly disrupting other users with comments or by over-engaging;
8. Commenting with content that intentionally causes conflict within the Platform or disparages other users or the Company;
9. Posting content through comments or profile messages that are violates these guidelines;
10. Commenting with content that is considered abnormal or inappropriate in social norms. | 7-Day Content
Restriction | 15-Day Content
Restriction | 30-Day Content
Restriction | 60-Day Content
Restriction |
Disrupting Others’ Platform Usage | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Using the Platform to interfere with other users’ Platform usage;
2. Following or stalking other users and interfering with their Platform usage;
3. Interfering other users’ Platform usage by abnormally accessing or utilizing the Platform;
4. Interfering other users' Platform usage and disrupting the Platform operations by taking actions which violates the Platform’s normal processing;
5. Interfering with other users' Platform usage by defaming them unprovokedly;
6. Using the Platform in a manner that violates social norms or makes other users uncomfortable;
7. Threatening, harassing, or violating the human rights of other users;
8. Intentionally causing disruptions or inconvenience which affects other users’ participation in events or promotions etc.;
9. Indicating, mentioning or uploading content that is sexually explicit or content that shows specific body parts that causes other users to feel sexually embarrassed, uncomfortable, or to have negative feelings or emotions;
10. Taking an action continuously and repeatedly that interferes with other users' use of the Platform, even if the action is technically allowed on the Platform. | 3-Day App Restriction | 7-Day App Restriction | 15-Day App Restriction | 30-Day App Restriction |
Monetary Transactions
(Virtual goods are 100% retrievable) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Applicable to situations in which the virtual goods acquired through monetary transactions can be fully retrieved/removed.)
1. Any actions that demonstrate the intention to trade virtual goods or paid items with actual money or goods;
2. Any actions that demonstrate the intention to trade virtual goods or paid items with virtual goods of other applications;
3. Trading virtual goods or paid items for commercial purposes;
4. Attempting to trade virtual goods or paid items or commit actions with similar behavior;
5. Trading virtual goods or paid items for cash or actual items of equivalent value;
6. Trading virtual goods or paid items with gift vouchers or app marketplace gift cards etc.;
7. Creating content, playing or earning virtual goods with another user’s account in exchange for monetary or material compensation;
8. Any other situations where monetary transactions are substantiated. | 7-Day App Restriction | 15-Day App Restriction | 30-Day App Restriction | 60-Day App Restriction |
Monetary Transactions
(Virtual goods are NOT 100% retrievable) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Applicable to situations in which the virtual goods acquired through monetary transactions cannot be fully retrieved/removed.)
1. Trading virtual goods, user account information, content, or any Platform-related information for commercial purposes;
2. Trading virtual goods, user account information, content, or any Platform-related information or money or actual goods of equivalent value;
3. Trading virtual goods, user account information, content or any Platform-related information with gift vouchers or app marketplace gift cards etc.;
4. Creating content, playing or earning virtual goods with another user’s account in exchange for monetary or material compensation;
5. Any other situations where monetary transactions are substantiated. | 15-Day App Restriction | 30-Day App Restriction | 60-Day App Restriction | 90-Day App Restriction |
Promotion/ Advertisement | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Promoting or advertising information unrelated to the Company on the Platform to pursue personal interests, through content, comments, profile and other in-app communication channels;
2. Promoting or advertising information that could harm other users;
3. Promoting or advertising information that encourages violation of this Policy and the Platform’s other Terms and conditions;
4. Promotional or advertising activities that attempt to direct users to external platforms or applications, such as third-party social media platforms, internet broadcasts, messengers, and websites etc.;
5. Any other actions which promote or advertise information unrelated to the Platform. | 30-Day App Restriction | 60-Day App Restriction | 90-Day App Restriction | Permanent App Restriction |
6.2 Fraudulent Transactions of Virtual Goods and User Account Information
•
If only a portion of the virtual goods acquired through payment fraud or identity theft can be retrieved, the category "Virtual Goods not 100% retrievable" will be applied.
•
If any transactions of virtual goods, user account information, paid items, or other actions are confirmed to be related to illegal activities such as payment fraud or identity theft, temporary service restrictions may be imposed on the user accounts associated with such transactions. Depending on the investigation results, measures such as retrieval or deletion of virtual goods and service restrictions may be applied.
Category | ||||
Payment Fraud, Identity Theft
(Virtual goods are 100% retrievable) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Conducting monetary transactions of virtual goods or member account information obtained through payment fraud or identity theft, or attempting to do so;
2. Promoting or attempting to promote monetary transactions of virtual goods or user account information obtained through payment fraud or identity theft;
3. Attempting to make transactions involving cash for virtual goods or member account information obtained through payment or identity theft, through implication or association;
4. Attempting to exchange virtual goods or user account information for cash or engage in similar actions;
5. Trading virtual goods or user account information for cash or actual goods of equivalent value;
6. Trading virtual goods or user account information acquired through payment fraud or identity theft for cash or engaging in similar actions (where all acquired virtual goods can be retrieved);
7. Any other actions associated with illegal activities and prohibited transactions of virtual goods or user account information, such as payment fraud and identity theft. | 30-Day App Restriction | 60-Day App Restriction | 90-Day App Restriction | Permanent App Restriction |
Payment Fraud, Identity Theft
(Virtual goods are NOT 100% retrievable) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Conducting monetary transactions of virtual goods or member account information obtained through payment fraud or identity theft, or attempting to do so;
2. Conducting monetary transactions of virtual goods or member account information obtained through payment fraud or identity theft, or attempting to do so, and the acquired virtual goods cannot be fully retrieved;
3. Trading virtual goods or user account information acquired through payment fraud or identity theft for cash or engaging in similar actions (where the acquired virtual goods cannot be fully retrieved);
4. Any other actions associated with illegal activities and prohibited transactions of virtual goods or user account information, such as payment fraud and identity theft. | 60-Day App Restriction | 90-Day App Restriction | Permanent App Restriction | Permanent App Restriction |
6.3 System Abuse, Improper use of Platform
Category | ||||
Creation or Distribution of Illegal/Prohibited
Programs | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Creating or distributing programs or hardware that use the copyright of the Platform without the Company’s permission;
2. Tampering or modifying the format of the App, and/or distributing the modified version of it;
3. Creating or distributing programs that repeatedly launch the App or certain App functions;
4. Creating or distributing programs or hardware that impact the use, functions or operation of the App;
5. Collecting, storing, or intercepting users’ information or network packets of the App;
6. Developing and distributing programs or hardware that collect, store, or intercept users’ information or network packets of the App;
7. Causing damage or adverse effects on the App’s security system through batch processing or API;
8. Creating or distributing programs or hardware that collect, store, or intercept other users' information;
9. Creating or distributing programs or hardware that modify or access the App’s server or homepage;
10. Distributing unauthorized programs or hardware to other users or attempting to receive such programs or hardware from other users;
11. Any other actions of creating or distributing unauthorized programs that affect the Platform use. | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction |
Hacking, Virus | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Intentionally obstructing or damaging the Platform;
2. Distributing virus, contaminated or harmful software through the Platform that causes damage or adverse effects to other users;
3. Using illegal pop-ups, spyware, hashtag hijacking, or plug-in programs;
4. Any other actions that violate relevant laws or the App’s Terms and Conditions.
| Permanent App Restriction | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction |
Exploit/ Disseminate App Error
(Virtual Goods are 100% retrievable)
Virtual goods, scores or content acquired directly and indirectly will be retrieved/deleted. | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Applicable to situations in which the virtual goods acquired through monetary transactions can be fully retrieved/deleted.)
1. Obtaining benefits that are higher than the official standards of the Platform which may cause harm to the Platform, or taking advantage of benefits that differ from the official description;
2. Obtaining more benefits than the official standards of the Platform by using errors announced by the Platform, causing harm or loss to the Platform;
3. Obtaining more benefits than the official standards of the Platform by using situations that may affect the use of the Platform by other users or cause damage to virtual goods;
4. Acquiring more benefits than the official standards of the Platform through the Platform system, inducing harm or adverse effects on other users;
5. Assisting in the creation or distribution of unauthorized programs that affect the usage of the Platform;
6. Any other actions acquire virtual goods, score, content or other benefits from exploiting Platform errors repeatedly or over a long period of time.
| 7-Day App Restriction | 15-Day App Restriction | 30-Day App Restriction | 60-Day App Restriction |
Exploit/ Disseminate App Error
(Virtual Goods are NOT 100% retrievable)
Virtual goods, scores or content acquired directly and indirectly will be retrieved/deleted. | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Applicable to situations in which the virtual goods acquired through monetary transactions cannot be fully retrieved/removed.)
1. Disseminating Platform errors to other users;
2. Causing harm or adverse effects to the Platform or other users by exploiting Platform errors multiple times or over a long period of time;
3. Obtaining benefits by using Platform errors multiple times or over a long period of time;
4. Using another user’s account to obtain virtual goods by exploiting Platform errors (All user accounts involved in such acts will be subjected to app restrictions and the virtual goods or content acquired in the process will be retrieved/deleted.);
5. Any other actions acquire virtual goods, score, content or other benefits from exploiting Platform errors repeatedly or over a long period of time. | 90-Day App Restriction | 180-Day App Restriction | Permanent App Restriction | Permanent App Restriction |
Abnormal Access/Usage
Virtual goods, scores or content acquired directly and indirectly will be retrieved/deleted.
| 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Users who have been sanctioned due to abnormal Platform access/usage will be excluded from event or promotion winnings and will not receive any form of compensation.)
1. Attempting to circumvent or disable the Platform’s security program;
2. Taking actions at a level which is difficult for a human to perform, as proven by Platform records;
3. Accessing the Platform abnormally through multiple access programs, foreign IPs, or the same/adjacent IP bandwidth;
4. Collecting, generating or acquiring virtual goods on this Platform through abnormal Platform access/usage;
5. Repeatedly performing abnormal access/usage, as proven by Platform records;
6. Any other forms of abnormal Platform access/usage records. | 15-Day App Restriction | 30-Day App Restriction | 90-Day App Restriction | Permanent App Restriction |
Server Hacking, Modifying Client Programs | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Hacking into the information between the client program and the Platform’s server and viewing, modifying, or distributing related content and resources;
2. Modifying or making changes to obtained client files;
3. Replacing obtained client files with other programs. | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction |
6.4 Information Theft and Dissemination of Personal Information
Category | ||||
Identity/Billing Theft, Abuse and Association
(Benefits or gains improperly acquired through hacking or account theft may be retrieved/deleted.) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Attempting to register for a user account, use payment information or take similar actions using a third party’s information;
2. Attempting to access the Platform, obtain information, or perform similar acts using a user account registered with a third party's information;
3. Directly/indirectly causing harm or adverse effects with the user account registered with a third party’s information;
4. Accessing or attempting to access the Platform’s server with a third party’s device. | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction |
Unauthorized Disclosure of Personal Information (Demand/Attempt) | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Requesting personal or payment information of other users, such as name, contact information, photo and IP, etc.;
2. Attempting to acquire or disseminate personal or payment information of other users, such as name, contact information, photo and IP, etc. | 30-Day App Restriction | 60-Day App Restriction | Permanent App Restriction | Permanent App Restriction |
Dissemination of Personal Information | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
1. Disseminating personal or payment information of other users, such as name, contact information, photo, and IP, etc. | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction | Permanent App Restriction |
6.5 Violation of Community Guidelines
Category | ||||
Violation of Community Guidelines | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Content includes materials such as posts, videos, photos, comments, text, and software etc.)
1. Use of profanity or obscenities, etc. in Platform content;
2. Displaying content which contains words, phrases, or expressions related to pornography or sexual activities that make others feel ashamed or embarrassed;
3. Ridiculing, criticizing, insulting a certain person, gender, religion, race, disability, country, ethnicity or region etc., inciting conflict, solidarity or manipulation;
4. Making unilateral opinions which others feel uncomfortable or offended by the use of insulting language;
5. Inducing conflict or disputes amongst users with the use of improper language;
6. Inducing fear to or threatening others in reality;
7. Inappropriately use of ambiguous language;
8. Unauthorized disclosure of others' personal information;
9. Repeatedly posting comments or phrases of the same or excessive content;
10. Any other behaviors or actions that violates the Community Guidelines or social norms, or causes discomfort, hatred, or negative impact on others. | 30-Day Content
Restriction | 60-Day Content
Restriction | 90-Day Content
Restriction | Permanent Content Restriction |
6.6 Unauthorized Use/Infringement of Content/Property
Category | ||||
Unauthorized Use/
Infringement of Content/Property | 1st Violation | 2nd Violation | 3rd Violation | 4th Violation or higher |
(Content includes materials such as posts, videos, photos, comments, text, and software etc.)
1. Downloading the Company’s or other users’ content without authorization and distributing or sharing the content
2. Downloading the Company’s or other users’ content without authorization and streaming the content online;
3. Editing or damaging the Company’s or other users’ content without authorization;
4. Using the Company’s or other users’ content for commercial purposes without authorization;
5. Infringing the Company’s or other users’ intellectual property rights, trademark rights, design rights or copyright etc.;
6. Infringing on other users' or the company's trademark rights, design rights, copyrights, portrait rights, or intellectual property rights.
7. Uploading or attempting to upload contents acquired through third parties, other companies, or other apps in abnormal means on the Platform;
8. Any other actions which plagiarize or infringe the Company’s or other users’ copyright or intellectual property rights. | 15-Day Content
Restriction | 30-Day Content
Restriction | 60-Day Content
Restriction | 90-Day Content
Restriction |
7 Dormant Account and Policy
To prevent unauthorized usage of user accounts and provide smooth service to all users, the Company has established the criteria and measures for dormancy transition, as outlined below:
Criteria for Dormant Account Processing | Action |
User accounts with no login records for 12 months or more | The account will be converted into a dormant state if the account is not longed in within 30 days after notification. |
The Company will notify users via email 30 days before the expected date of dormancy transition. If the user does not access or use the Platform within the designated period even after receiving prior notice, the account will be converted into a dormant state and the related personal information will be retained as dormant.
If users wish access/use an account in dormant state, they may reactivate it by logging into the App.
8 Protection Policy for Teenagers
We recognize that teenage users have the right to make decisions regarding their personal information, and we strive to protect it. We take measures to prevent harm and adverse effects to teenagers and their personal information and guarantee their rights to modify, correct or delete their personal information. In addition, we have a zero-tolerance policy towards actions or attempts which may endanger teenage users, such as exposure to harmful or sexual content.
•
Personal information includes various information that can be used to identify individuals. Teenage users are responsible for not exposing their personal information (such as name, phone number, address, social media information, photos, videos, school, residence, personal ID number or content etc.) to others;
•
Personal information of teenage users can be deleted or hidden upon request by themselves or their legal guardians;
•
Any attempts made to acquire personal information of teenage users of actions of similar behavior will be subject to service restrictions;
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Any users associated to actions of acquiring and/or dissemination of teenager users’ personal information may be immediately restricted from the access of the Platform and additional sanctions such as permanent App restriction. The Company also has the right to report the situation to investigative agencies.
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Any users displaying, promoting or suggesting content which is sexual, unethical, or derogatory towards teenagers may subject to App restrictions;
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Users meeting or attempting to meet a teenager in reality for sexual purpose with the use of the Platform will be immediately banned from the Platform and additional measures may be applied by investigative agencies;
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Users providing, mentioning or implying sexual-related content which may cause teenage users to feel ashamed or embarrassed may face immediate service restrictions and additional measures may be applied by investigative agencies;
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If the act of directly providing sexual content to teenagers or mentioning or implying sexual-related content that makes teenage users feel sexual shame is confirmed, platform access may be restricted immediately on the corresponding member account and other measures may be applied according to investigative agencies.
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The Juvenile Protection Act of the Republic of Korea is applicable to teenager users.
9 Protection of Customer Support
Our customer support center strives to support all users to the best of our ability. Hence, users should respect our customer support representatives and acknowledge their efforts. Our Company has established related measures to protect and ensure the human rights of all representatives. If a user violates the human rights of a representative and disrupts the operation of the Platform, measures such as service restrictions on the related user account or termination of consultation may be applied.
The following situations are considered as violations of a customer support representative's human rights that disrupt the operation of our platform:
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Acts of personal insult, profanity, sexual harassment, causing shame, and use of threatening expressions during the consultation process;
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Acts of using profanity, making threats, engaging in sexual harassment, causing shame, and personal insults that are unrelated to our platform during the consultation process;
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Using speech which may directly or indirectly cause serious mental harm during the consultation process.
Updated Policy
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