If you’re experiencing trouble using STEPIN, please proceed with the following steps to resolve the issue.
OS and Device Requirement
Please ensure your device is running on the latest OS and meets STEPIN’s minimum device and system requirements. If not, please adjust to meet the recommended specifications.
Internet Connection
Being that it is essential for your device to be connected to a stable and strong internet while using STEPIN, please check your device’s internet connection status. There are possibilities for the STEPIN app not to load due to weak Wi-Fi or mobile data connection.
Restart your device
Try restarting your device, then relaunch STEPIN.
Uninstall and Reinstall
If the first two suggestions could not resolve the issue, we suggest you deleting and reinstalling STEPIN on your device.
Still facing issues?
If you’re still experiencing difficulties after trying these steps, there’s a chance it’s due to a bug or malfunctioning feature.
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Comprehensive description of the bug/error
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Screenshot/ screen recording of the bug/error
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Your device model (e.g., iPhone 14 Pro, Galaxy S21)
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Device OS version (e.g., iOS 16, Android 13)
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STEPIN App version (e.g., 1.1.4 – Please check in Settings.)
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Your STEPIN ID and Nickname
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Your country of residence
