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Why can’t I access my account?

As a user, you agree to adhere to STEPIN’s End User License Agreement, Community Guidelines, and Operational Policy. In pursuit of fostering a community where global users can freely express themselves, STEPIN reserves the right to impose app or content restrictions on accounts that violate any of these terms.
If you believe your access to STEPIN was mistakenly restricted, you may request a review of the decision by contacting our Support Center via Live Chat or emailing stepin.cs@sidewalkplay.com.
When reaching out to us, please provide your STEPIN nickname/ID and the Apple ID, Google account, or email address used for registration.